Refund Policy
At 9vilkutaka.online, we strive to provide high-quality meditation courses and digital content to support your personal growth and wellbeing. Before purchasing our products, please carefully review this Refund Policy to understand our practices regarding refunds for digital goods.
1. Digital Products
1.1. Nature of Digital Products: Our products, including but not limited to eBooks, PDF materials, and digital courses, are delivered in a digital format. Upon purchase, you will receive immediate access to download or view the content.
1.2. Non-Returnable Nature in Accordance with EU Law: Under Directive 2011/83/EU on consumer rights, digital content provided in a non-physical form (such as downloadable PDFs) is not subject to the standard 14-day right of withdrawal if:
- The consumer has given explicit consent to the immediate provision of the digital content.
- The consumer has acknowledged that by giving consent, they waive the right of withdrawal.
Before completing the purchase, customers will be required to confirm their understanding of these terms.
2. No Refund Policy
2.1. Non-Refundable Purchases: Once access to the digital content is granted, the purchase is considered completed and non-refundable. By completing a purchase, you agree that you have reviewed the product description and understand that refunds are not available.
2.2. Access Confirmation: When you gain access to the digital content, it is considered “used” by the customer. Since digital files cannot be returned, we maintain a strict no-refund policy to protect our intellectual property.
2.3. Explicit Consent: During the purchase process, you will be required to provide explicit consent to waive your right to a refund, in compliance with EU regulations.
3. Exceptions
3.1. Technical Issues: If you experience technical difficulties that prevent you from accessing the purchased content, please contact our support team at support@9vilkutaka.online. We will work with you to resolve the issue and ensure access to the purchased product.
3.2. Duplicate Purchases: In the event of accidental duplicate purchases, please contact us within 7 days of the transaction. We may review and process a refund for the duplicate order at our discretion.
4. Contact Us
4.1. Support: If you have questions about this Refund Policy or require assistance with your purchase, please reach out to our support team at support@9vilkutaka.online. We are here to help!
Last Updated: 25.05.2023